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When is a crane truck or tail lift required?
The general rule for tail lift delivery is when all of the following conditions are met:
- The delivery location is on solid ground, e. g. not gravel or grass.
- The pallet's weight does not exceed 999 kg but can be less.
- The pallet is manageable with a pallet jack.
- The pallet's dimensions do not exceed 2.4 * 1.2 * 2.2 m.
If any of these conditions are not met, a crane truck is required. Also, if you have specific requests, such as a high location or unloading far from the road, a crane truck may be needed.
Status of my delivery? Do you have a tracking number?
You could check the delivery status and tracking number on the webshop under "My Orders." As we use various external freight companies, some may not have a tracking service. In such cases, please email us at leverans@aprilice.se for any delivery-related queries.
Why do you split my order into multiple deliveries?
When a new order is placed, you have options on how you want your order to be delivered. If approval is given for the order to be shipped from multiple warehouses and it's not possible to ship from only one, the order will be split to send more complete. If you've chosen to ship from the nearest warehouse, you will be informed if it's not possible. You will also be informed about the procedures, and you decide how your order should be handled.
How can I see how much credit I have? How do I apply for/increase my credit?
On our webshop, you can view your credit amount under "My Account." To apply for or increase credit, please contact your responsible salesperson at our company. For questions, you could reach out to ekonomi@aprilice.se.
Why did I receive an invoice in advance? Should I pay it?
Reasons for receiving an invoice in advance may include no available credit, being a new customer with the first unpaid order, canceled credit, or exceeding the credit limit. We reserve products in your order for a specific period. If payment or credit is still missing, the order may be canceled.
I've prepaid my order, what happens now?
After payment, it usually takes 1-3 banking days to register. Once registered, we'll start processing your order. We would kindly ask you to send the payment receipt to order@aprilice.se as soon as possible to retain the product reservation. For specific requests, please email order@aprilice.se or call +46 85 333 8668.
Can I pay with Swish/on-site?
We only accept invoice payments, so on-site payment is not possible.
In what situations do you charge extra handling fees?
Common situations for extra handling fees include order changes during the process, requests aligning with freight company terms (e.g., specific delivery times), or if the order has not been picked up for more than ten working days. Please contact us at order@aprilice.se for questions.