Delivery-related / Shipping

After the packing process is complete, given the shipment has left the warehouse, it takes between 1-3 working days for delivery. Deviations may occur based on the freight company's schedule. For any questions or concerns, please contact us at leverans@aprilice.se, otherwise you may track your logistics in our webshop.

Please email your request to leverans@aprilice.se, and we will examine the possibilities with the freight company. Note that this may result in higher shipping costs. We always strive to fulfill your needs. Please contact us well in advance to ensure delivery according to your request.

The general rule for tail lift delivery is when all of the following conditions are met: - The delivery location is on solid ground, e. g. not gravel or grass. - The pallet's weight does not exceed 999 kg but can be less. - The pallet is manageable with a pallet jack. - The pallet's dimensions do not exceed 2.4 * 1.2 * 2.2 m. If any of these conditions are not met, a crane truck is required. Also, if you have specific requests, such as a high location or unloading far from the road, a crane truck may be needed.

You could check the delivery status and tracking number on the webshop under "My Orders." As we use various external freight companies, some may not have a tracking service. In such cases, please email us at leverans@aprilice.se for any delivery-related queries.

When a new order is placed, you have options on how you want your order to be delivered. If approval is given for the order to be shipped from multiple warehouses and it's not possible to ship from only one, the order will be split to send more complete. If you've chosen to ship from the nearest warehouse, you will be informed if it's not possible. You will also be informed about the procedures, and you decide how your order should be handled.