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How can I check the status of my order?
You can find the status of your orders by logging into our webshop, navigating to "My Account," and selecting the "My Orders" tab. If you have additional questions, you can always contact us by emailing order@aprilice.se or call our hotline at +46 85 333 8668.
How long does it take to pack my order?
Usually, it takes 1-3 working days, assuming the products are available. Deviations may occur, but we always strive to notify you well in advance.
I want to make changes/cancel my order, how do I do that?
For order changes, please email order@aprilice.se. We will try our best to change your order accordingly, please contact us as soon as possible to avoid additional costs.
I ordered the wrong product, what should I do?
For changes like product replacement or order cancellation, please contact us at order@aprilice.se. If your order has been delivered, please email reklamation@aprilice.se for assistance.
I placed an order for warehouse pickup. When can I collect it?
Please wait for a confirmation email stating that your order is ready for pickup before coming to the warehouse. For special requests, please contact us at order@aprilice.se.
How long do I have to pick up my order after it's packed?
After packing, we keep the order for up to ten working days. If, after the ten working days have elapsed, the order is still in our warehouse without any further information, the order will be canceled, and a handling fee will be charged. For specific requests, please contact us at leverans@aprilice.se.
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