Payment / Credit-related
How can I see how much credit I have? How do I apply for/increase my credit?
On our webshop, you can view your credit amount under "My Account." To apply for or increase credit, please contact your responsible salesperson at our company. For questions, you could reach out to ekonomi@aprilice.se.
Why did I receive an invoice in advance? Should I pay it?
Reasons for receiving an invoice in advance may include no available credit, being a new customer with the first unpaid order, canceled credit, or exceeding the credit limit. We reserve products in your order for a specific period. If payment or credit is still missing, the order may be canceled.
I've prepaid my order, what happens now?
After payment, it usually takes 1-3 banking days to register. Once registered, we'll start processing your order. We would kindly ask you to send the payment receipt to order@aprilice.se as soon as possible to retain the product reservation. For specific requests, please email order@aprilice.se or call +46 85 333 8668.
Can I pay with Swish/on-site?
We only accept invoice payments, so on-site payment is not possible.
In what situations do you charge extra handling fees?
Common situations for extra handling fees include order changes during the process, requests aligning with freight company terms (e.g., specific delivery times), or if the order has not been picked up for more than ten working days. Please contact us at order@aprilice.se for questions.
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